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Refund Policy

Effective Date: July 23, 2025

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At JuliaJohnsonFitness.com, we strive to provide high-quality fitness services and digital content. Your satisfaction is important to us. Please review our refund policy carefully before making a purchase.

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1. Digital Products and Downloads

 

All sales of digital products (e.g., ebooks, workout guides, downloadable plans, or videos) are final. Due to the nature of digital content, we do not offer refunds or exchanges once a purchase is completed.

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2. Online Coaching and Virtual Sessions

 

If you purchase coaching or training sessions:

  • Cancellations: You may cancel a session with at least 24 hours’ notice to reschedule or receive a credit toward a future session.

  • No-Shows or Late Cancellations: Sessions canceled with less than 24 hours’ notice or missed without notice are non-refundable.

  • Refunds: We do not offer refunds for completed sessions. If you are dissatisfied, please contact us and we will do our best to address your concerns.

 

3. Subscription Programs or Group Coaching

 

If enrolled in a recurring program or group coaching:

  • You may cancel your subscription at any time, but we do not offer prorated refunds for unused time.

  • Access will continue through the end of the current billing cycle.

  • Refunds are not provided for partial participation, missed sessions, or scheduling conflicts.

 

4. Technical Issues

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If you are unable to access digital content due to a technical issue, please contact us at [insert email address] within 7 days of your purchase. We will work to resolve the issue or offer a replacement if appropriate. Refunds will only be granted if we are unable to provide access after troubleshooting.

 

5. Exceptional Circumstances

 

We may consider refund requests in limited circumstances (e.g., duplicate purchases, serious medical emergencies) on a case-by-case basis. Please email us at julia@lajollavitality.com with the details of your request.

 

6. Contact Us

 

If you have any questions about this Refund Policy or wish to request a refund, please contact:

Julia Johnson Fitness
Email: julia@lajollavitality.com

Website: https://www.juliajohnsonfitness.com

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